Notwithstanding the fact that their preventive maintenance schedules are well executed, being prepared for an emergency maintenance call is normal for the professionals at property management in Chesapeake, VA. Therefore, they have a well-organized maintenance crew on-call. Here are some notes they have provided to income property owners related to emergencies. Main Types of Emergencies Reported by Residents Based on their experience the consultants at property management Chesapeake, VA have determined that the highest numbers of requests for emergency repairs were related to plumbing and electrical mishaps as well as those related to access problems with the security systems. During the winter season, some residents turn off the heat when they leave the apartment in order to save on the energy bill. They may forget a window open, and the apartment can carry temperatures below zero. The cold temperature in the apartment can cause the pipes within to burst. Much damage can occur with a busted pipe. Damage to the floors and ceilings is inevitable. How to Handle the Emergency Call The first step is to get the name and address of the resident and basic details of the emergency. Calm the resident down and give full assurance that help will be on the way and that a solution is going to be worked out. Secondly, gather the pertinent information which will allow you to determine whether the resident can take any safe actions before the crew arrives. Two of these can be:
- Switching off the main breaker to the rental unit
- Shutting off the main water source
These few pointers can make a major difference to the overall outcome.