Thank you for allowing us to partner with you to manage your property. Our mission here at KRS Holdings, Inc. is to make a positive impact on other people’s lives – whether it be maximizing the return on clients’ investments; providing clean, safe and affordable housing to residents; maintaining close relationships with vendors; or ensuring a positive, nurturing work environment that develops leaders and rewards results.
We know you have a choice in property managers and we are pleased you chose us. We look forward to helping you make your property profitable. Below, you will find our most commonly asked questions we receive from our clients such as yourself. If you don’t find your answers here, please don’t hesitate to reach out to our client relations team at (804) 726-1542 or firstname.lastname@example.org during standard business hours.
A: Once rent payments have had time to settle, you will receive a monthly income statement between the 15th and the 18th of each month for your property indicating income, expenses, and the net value for your draw. Your draw is the amount of money that is paid out to you monthly.
Your first month’s rental income, and sometimes the second depending on the point of move in, will be used to pay leasing fees and any maintenance needed to bring the property into rentable condition. The maintenance department will be in touch, in conjunction with your Leasing Agent to discuss any work we feel the property needs in order to be rented, and we will work with you to determine a payment plan or to allow time to complete the work yourself if you prefer to do so. For this reason, we strongly urge our owners to consider getting one to two months’ ahead on any mortgage payments. This will allow for the above activities, and also to allow for the timing of payments from us each month to avoid falling into arrears. This also gives you a buffer should a tenant ever fail to pay on time, or if eviction should become necessary or the time of year not lead to a quick lease.
Direct Deposits/E-Payments take 2-3 business days to clear your bank and are initiated at the point each portfolio is processed. To receive your funds as quickly as possible we offer e-payments. Your Client Relations Specialist is happy to walk you through the process to set this up.
A: Yes, absolutely. You can sign up to receive your funds via direct deposit.
Here are the steps to set up direct deposit in your owner portal:
Please let me know if you have any further questions.
If you have any further questions, please see your owners booklet or contact Client Relations at email@example.com.
A: The eviction process can be lengthy and arduous. Please see the timeline below of how the eviction process generally works:
A: In general, when a tenant calls in with a maintenance issue, we create a work order and email it to you with a request for permission to handle the issue. For non-emergency issues, if we do not hear from you within 48 hours, we schedule service and bill accordingly. Please check your email regularly for correspondence from us. It is critical that we have an email address on file for you that you check often. For emergency issues, we send out a technician as soon as possible, even if we have not received your authorization.
If you find yourself having unanswered questions as to our current policies and procedures, please reach out to Client Relations at (804) 726-1542 or firstname.lastname@example.org